Terms & Conditions

PRIVACY POLICY

The information with which you provide us to complete and process your order will be protected in strict confidence. We do not, and will not, release your personal information to third party solicitors. We will not share your contact information with third-party companies for non-solicited marketing offers.

We will occasionally send our valued customers seasonal promotion offers and newsletters via email should our customer opt-in our mailing list. 

GENERAL SHIPPING POLICY

Orders with items that are in stock are processed and shipped within 24-48 business hours after the order is received.

Orders are shipped via FedEx Ground service unless otherwise designated or ordered. Expedited shipping options are available via FedEX Standard Overnight, FedEx 2 Day, and Fedex 3 Day. ALL express shipping orders placed after 1:00PM Pacific Standard Time Monday through Friday will ship the next business day. Express shipping does not include the day the order is shipped. FedEx delivers Ground, Overnight, 2 Day and 3 Day orders Monday to Friday only. FedEx does not deliver the above shipping options on Saturdays, Sundays, or holidays.

The primary method of shipping is Fedex Ground. Other carriers are available. They include, but are not limited to: UPS, the United States Postal Service (USPS) and common carrier freight lines (trucking). When selecting an alternate shipping service, certain restrictions may apply and additional charges may result. We will in good faith exercise our best discretion when choosing the carrier for shipment, taking into consideration the timeliness of delivery and quality of delivery service.

It is the responsibility of the customer to verify the shipping address is correct prior to submitting the order. Customer may incur additional charges to have the shipping address changed if it is incorrect. We are not responsible for any charges due to customer error.

RETURN POLICY

If you are not happy with your purchase, we will gladly accept returns within 10 business days from date of receipt of your order. All items returned must be in good, resalable condition. Return shipping costs are the responsibility of the customer

We will not issue a refund if the returned items are damaged, used, or altered in any manner.

Items cannot be returned after 10 business days from the receipt of the original order. Some items are NOT returnable, please contact us prior to initiating a return request.

If you receive items that are damaged or missing upon arrival within 10 business days from receipt, please contact us immediately. We will either replace the damaged items OR offer a refund of the merchandise amount at our discretion. Please do not return the damaged items before you have had a chance to contact us first.

Items purchased in the CLEARANCE section are final sale and cannot be returned.

If the item(s) received are a result of our error, please give us a call immediately.

REFUNDS

Once your return is received, we will inspect the item(s) to make sure they are in good, resalable condition. A refund, less the shipping costs will be issued to your credit card (or original form of payment) within 3 to 5 business days after receipt and inspection of your return.

CONTACT INFORMATION

  The Plastic Surgery Group
455 Patroon Creek Boulevard, Suite 101
Albany, NY 12206

  Hours of Operation
Mon-Thu: 8:00am-4:45pm
Fri: 8:00am-4:30pm

  Phone  (518) 438-0505

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